/* ============================================================
   Flash Sim — customer support portal (support/*), contact page
   additions and the chat hand-off form. Builds on style.css tokens.
   Loaded on every public page (templates/header.php).
   ============================================================ */

/* ---------- utilities ---------- */
.sp-sr-only {
  position: absolute !important; width: 1px; height: 1px; padding: 0; margin: -1px;
  overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0;
}
.sp-hp { position: absolute !important; left: -10000px; top: auto; width: 1px; height: 1px; overflow: hidden; }
.sp-mono { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 0.92em; letter-spacing: 0.01em; }
.sp-muted { color: var(--color-text-muted); }
.sp-ico { flex-shrink: 0; vertical-align: middle; }
.sp-btn-block { width: 100%; }
.sp-inline-form { display: inline-flex; margin: 0; }
.sp-optional { font-weight: 400; color: var(--color-text-dim); text-transform: lowercase; }
.sp-required { color: var(--color-error); margin-left: 2px; }
.sp-section [hidden], .sp-hero [hidden], .chat-widget [hidden], .contact-form-card [hidden] { display: none !important; }

.sp-container { max-width: 1120px; }
.sp-container--narrow { max-width: 760px; }

.sp-link {
  display: inline-flex; align-items: center; gap: 6px;
  font-size: 0.875rem; font-weight: 600; color: var(--color-accent);
}
.sp-link:hover { color: var(--color-primary); }

.sp-back {
  display: inline-flex; align-items: center; gap: 6px; margin-bottom: 18px;
  font-size: 0.875rem; font-weight: 600; color: var(--color-text-muted);
}
.sp-back:hover { color: var(--color-primary); }

/* ---------- hero ---------- */
.sp-hero {
  position: relative;
  padding: 56px 0 40px;
  background: linear-gradient(160deg, #EEF4FF 0%, var(--color-surface) 45%, var(--color-bg) 100%);
  border-bottom: 1px solid var(--color-border-subtle);
  overflow: hidden;
}
.sp-hero::before {
  content: ''; position: absolute; inset: 0; pointer-events: none;
  background: radial-gradient(ellipse 55% 70% at 85% 0%, rgba(34, 197, 94, 0.08) 0%, transparent 70%),
              radial-gradient(ellipse 45% 60% at 0% 100%, rgba(27, 91, 219, 0.06) 0%, transparent 70%);
}
.sp-hero > .container { position: relative; }
.sp-hero--compact { padding: 32px 0 28px; }
.sp-hero__inner { text-align: center; }
.sp-hero__inner .section-label { justify-content: center; }
.sp-hero__title {
  font-size: clamp(1.9rem, 5vw, 2.9rem); font-weight: 800; letter-spacing: -0.02em;
  color: var(--color-text); margin-bottom: 12px;
}
.sp-hero__subtitle { font-size: 1.0625rem; color: var(--color-text-muted); max-width: 620px; margin: 0 auto 28px; }

.sp-title { font-size: clamp(1.5rem, 3.6vw, 2.1rem); font-weight: 800; letter-spacing: -0.015em; color: var(--color-text); margin-bottom: 6px; }
.sp-title--ticket { font-size: clamp(1.3rem, 3vw, 1.8rem); word-break: break-word; }
.sp-subtitle { color: var(--color-text-muted); font-size: 0.975rem; }
.sp-h2 { font-size: 1.25rem; font-weight: 700; color: var(--color-text); }

/* search */
.sp-search {
  position: relative; max-width: 620px; margin: 0 auto;
}
.sp-search__icon {
  position: absolute; left: 18px; top: 50%; transform: translateY(-50%);
  color: var(--color-text-dim); display: flex; pointer-events: none;
}
.sp-search__input {
  width: 100%; height: 58px; padding: 0 20px 0 50px;
  border: 1.5px solid var(--color-border-subtle); border-radius: var(--radius-full);
  background: #fff; box-shadow: var(--shadow-md);
  font-size: 1rem; color: var(--color-text); outline: none;
  transition: border-color var(--transition), box-shadow var(--transition);
}
.sp-search__input:focus { border-color: var(--color-accent); box-shadow: 0 0 0 4px var(--color-accent-dim), var(--shadow-md); }
.sp-chips { display: flex; flex-wrap: wrap; justify-content: center; gap: 8px; margin-top: 18px; }
.sp-chip {
  display: inline-flex; align-items: center; padding: 7px 14px; border-radius: var(--radius-full);
  background: #fff; border: 1px solid var(--color-border-subtle);
  font-size: 0.82rem; font-weight: 500; color: var(--color-primary);
  transition: all var(--transition);
}
.sp-chip:hover { border-color: var(--color-accent); color: var(--color-accent); transform: translateY(-1px); box-shadow: var(--shadow-sm); }

/* ---------- sections & cards ---------- */
.sp-section { padding: 36px 0 72px; }
.sp-section--tight { padding-top: 24px; }
.sp-section--center { padding: 64px 0 88px; min-height: 52vh; }

.sp-card {
  background: #fff;
  border: 1px solid var(--color-border-subtle);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-sm);
  padding: 26px;
  margin-bottom: 22px;
}
.sp-card--flush { padding: 0; overflow: hidden; }
.sp-card__head {
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
  padding: 18px 24px; border-bottom: 1px solid var(--color-border-subtle);
  background: var(--color-surface);
}
.sp-card__title {
  display: flex; align-items: center; gap: 10px;
  font-size: 1.05rem; font-weight: 700; color: var(--color-text); margin-bottom: 8px;
}
.sp-card__head .sp-card__title { margin: 0; }
.sp-card__title .sp-ico { color: var(--color-accent); }
.sp-card__text { color: var(--color-text-muted); font-size: 0.925rem; margin-bottom: 18px; }
.sp-card__icon {
  width: 48px; height: 48px; border-radius: 14px; display: flex; align-items: center; justify-content: center;
  margin-bottom: 16px;
}
.sp-card__icon--blue, .sp-stat__icon--blue { background: rgba(27, 91, 219, 0.1); color: var(--color-accent); }
.sp-card__icon--green, .sp-stat__icon--green { background: rgba(16, 185, 129, 0.12); color: #059669; }
.sp-card__icon--purple, .sp-stat__icon--purple { background: rgba(124, 58, 237, 0.1); color: #7C3AED; }

.sp-cards { display: grid; grid-template-columns: repeat(3, 1fr); gap: 20px; margin-bottom: 44px; }
.sp-card--action { display: flex; flex-direction: column; margin: 0; transition: box-shadow var(--transition), transform var(--transition); }
.sp-card--action:hover { box-shadow: var(--shadow-md); }
.sp-card__cta { margin-top: auto; }
.sp-login-form .form-control { margin-bottom: 12px; }
.sp-login-form .form-label { margin-bottom: 6px; }
.sp-contact-lines { display: grid; gap: 8px; margin-bottom: 18px; font-size: 0.9rem; color: var(--color-text); }
.sp-contact-lines li { display: flex; align-items: center; gap: 8px; }
.sp-contact-lines .sp-ico { color: var(--color-text-dim); }

.sp-sent {
  display: flex; flex-direction: column; gap: 8px; padding: 16px; border-radius: var(--radius-md);
  background: rgba(16, 185, 129, 0.08); border: 1px solid rgba(16, 185, 129, 0.25); color: var(--color-text);
  font-size: 0.9rem;
}
.sp-sent strong { color: #047857; }
.sp-sent__icon { color: #059669; display: flex; }

/* FAQ */
.sp-faq-wrap { max-width: 860px; margin: 0 auto; }
.sp-faq-head { display: flex; align-items: baseline; justify-content: space-between; gap: 12px; margin-bottom: 16px; flex-wrap: wrap; }
.sp-faq-empty {
  text-align: center; padding: 26px; border: 1px dashed var(--color-border); border-radius: var(--radius-md);
  color: var(--color-text-muted); display: grid; gap: 12px; justify-items: center;
}

/* ---------- alerts ---------- */
.sp-alert {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 13px 16px; border-radius: var(--radius-md); margin-bottom: 18px;
  font-size: 0.9rem; line-height: 1.5; border: 1px solid;
}
.sp-alert .sp-ico { margin-top: 1px; }
.sp-alert--success { background: rgba(16, 185, 129, 0.09); border-color: rgba(16, 185, 129, 0.3); color: #047857; }
.sp-alert--error { background: rgba(239, 68, 68, 0.08); border-color: rgba(239, 68, 68, 0.3); color: #B91C1C; }
.sp-alert--info { background: rgba(27, 91, 219, 0.07); border-color: rgba(27, 91, 219, 0.22); color: #1E40AF; }

/* ---------- badges ---------- */
.sp-badge {
  display: inline-flex; align-items: center; gap: 6px; white-space: nowrap;
  padding: 4px 10px; border-radius: var(--radius-full);
  font-size: 0.75rem; font-weight: 600; line-height: 1.3;
  background: var(--color-surface-2); color: var(--color-text-muted);
}
.sp-badge::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: currentColor; opacity: 0.85; }
.sp-badge--new { background: #E0ECFF; color: #1D4ED8; }
.sp-badge--progress { background: #E0F2FE; color: #0369A1; }
.sp-badge--awaiting { background: #FEF3C7; color: #B45309; }
.sp-badge--solved { background: #DCFCE7; color: #15803D; }
.sp-badge--closed, .sp-badge--muted { background: #F1F5F9; color: #64748B; }
.sp-badge--danger { background: #FEE2E2; color: #B91C1C; }
.sp-badge--purple { background: #EDE9FE; color: #6D28D9; }

/* ---------- account ---------- */
.sp-hero--account { padding: 40px 0 28px; }
.sp-account-head { display: flex; align-items: center; justify-content: space-between; gap: 20px; flex-wrap: wrap; }
.sp-account-head__who { display: flex; align-items: center; gap: 18px; min-width: 0; }
.sp-account-head__who .section-label { margin-bottom: 4px; }
.sp-account-head__actions { display: flex; gap: 10px; flex-wrap: wrap; }
.sp-avatar {
  width: 60px; height: 60px; border-radius: 50%; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center;
  background: linear-gradient(135deg, var(--color-accent), #22C55E); color: #fff;
  font-weight: 700; font-size: 1.25rem; box-shadow: var(--shadow-gold);
}
.sp-subtitle { word-break: break-word; }

.sp-stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; margin-top: 26px; }
.sp-stat {
  display: flex; align-items: center; gap: 14px; padding: 16px 18px;
  background: #fff; border: 1px solid var(--color-border-subtle); border-radius: var(--radius-md);
  box-shadow: var(--shadow-sm); color: var(--color-text); transition: all var(--transition);
}
.sp-stat:hover { transform: translateY(-2px); box-shadow: var(--shadow-md); color: var(--color-text); }
.sp-stat__icon { width: 40px; height: 40px; border-radius: 12px; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.sp-stat__value { display: block; font-size: 1.45rem; font-weight: 800; line-height: 1.1; }
.sp-stat__label { display: block; font-size: 0.8rem; color: var(--color-text-muted); }

/* ticket list */
.sp-list { display: flex; flex-direction: column; }
.sp-list__head, .sp-list__row {
  display: grid; grid-template-columns: 110px minmax(0, 1fr) 190px 150px 24px; align-items: center; gap: 16px;
  padding: 14px 24px;
}
.sp-list__head {
  font-size: 0.72rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.08em; color: var(--color-text-dim);
  border-bottom: 1px solid var(--color-border-subtle);
}
.sp-list__row { border-bottom: 1px solid var(--color-border-subtle); color: var(--color-text); transition: background var(--transition); }
.sp-list__row:last-child { border-bottom: none; }
.sp-list__row:hover { background: var(--color-surface); color: var(--color-text); }
.sp-list__row.is-unread { background: linear-gradient(90deg, rgba(27, 91, 219, 0.06), transparent 60%); }
.sp-list__ref { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 0.85rem; font-weight: 600; color: var(--color-primary); }
.sp-list__subject { font-weight: 600; font-size: 0.925rem; overflow-wrap: anywhere; }
.sp-list__date { font-size: 0.83rem; color: var(--color-text-muted); }
.sp-list__go { color: var(--color-text-dim); display: flex; justify-content: flex-end; }
.sp-list__row:hover .sp-list__go { color: var(--color-accent); }
.sp-dot-label {
  display: inline-flex; align-items: center; gap: 5px; margin-left: 8px; vertical-align: middle;
  font-size: 0.7rem; font-weight: 700; color: var(--color-accent); text-transform: uppercase; letter-spacing: 0.04em;
}
.sp-dot-label::before { content: ''; width: 7px; height: 7px; border-radius: 50%; background: var(--color-accent); }

/* orders */
.sp-orders { display: flex; flex-direction: column; }
.sp-order { padding: 20px 24px; border-bottom: 1px solid var(--color-border-subtle); }
.sp-order:last-child { border-bottom: none; }
.sp-order__main { display: grid; gap: 10px; }
.sp-order__top { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.sp-order__number { font-weight: 700; color: var(--color-text); }
.sp-order__meta { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px 24px; }
.sp-order__meta dt { font-size: 0.72rem; text-transform: uppercase; letter-spacing: 0.07em; color: var(--color-text-dim); font-weight: 600; }
.sp-order__meta dd { font-size: 0.9rem; font-weight: 600; color: var(--color-text); overflow-wrap: anywhere; }
.sp-order__actions { display: flex; gap: 16px; flex-wrap: wrap; margin-top: 12px; }

/* eSIM installation */
.sp-install { margin-top: 14px; }
.sp-install__toggle { list-style: none; cursor: pointer; user-select: none; }
.sp-install__toggle::-webkit-details-marker { display: none; }
.sp-install[open] .sp-install__toggle { background: var(--color-accent-dim); }
.sp-install__body {
  margin-top: 14px; padding: 20px; border-radius: var(--radius-md);
  background: var(--color-surface); border: 1px solid var(--color-border-subtle);
  animation: sp-fade 0.2s ease;
}
@keyframes sp-fade { from { opacity: 0; transform: translateY(-4px); } to { opacity: 1; transform: none; } }
.sp-install__intro { font-size: 0.9rem; color: var(--color-text-muted); margin-bottom: 16px; }
.sp-install__grid { display: grid; grid-template-columns: 240px minmax(0, 1fr); gap: 24px; align-items: start; }
.sp-install__block--qr { text-align: center; }
.sp-install__title { display: flex; align-items: center; gap: 8px; font-size: 0.95rem; font-weight: 700; margin-bottom: 8px; color: var(--color-text); }
.sp-install__block--qr .sp-install__title { justify-content: center; }
.sp-install__title .sp-ico { color: var(--color-accent); }
.sp-install__title--spaced { margin-top: 22px; }
.sp-install__hint { font-size: 0.84rem; color: var(--color-text-muted); margin-bottom: 12px; }
.sp-install__warn {
  display: flex; gap: 8px; align-items: flex-start; margin-top: 16px; padding: 10px 12px; border-radius: var(--radius-sm);
  background: #FFFBEB; border: 1px solid #FDE68A; color: #92400E; font-size: 0.82rem;
}
.sp-qr {
  width: 220px; max-width: 100%; margin: 0 auto 10px; padding: 10px; background: #fff;
  border: 1px solid var(--color-border-subtle); border-radius: var(--radius-md);
}
.sp-qr svg { display: block; width: 100%; height: auto; }
.sp-qr .qr-dark, .sp-qr path.dark { fill: #0F172A; }
.sp-codes { display: grid; gap: 10px; }
.sp-codes__row dt { font-size: 0.72rem; text-transform: uppercase; letter-spacing: 0.07em; color: var(--color-text-dim); font-weight: 600; margin-bottom: 4px; }
.sp-codes__row dd { display: flex; align-items: center; gap: 8px; min-width: 0; }
.sp-code {
  flex: 1; min-width: 0; padding: 8px 10px; border-radius: var(--radius-sm);
  background: #fff; border: 1px solid var(--color-border-subtle);
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 0.82rem; color: var(--color-text);
  overflow-wrap: anywhere; word-break: break-all;
}
.sp-copy {
  display: inline-flex; align-items: center; gap: 6px; flex-shrink: 0;
  padding: 7px 12px; border-radius: var(--radius-full);
  border: 1.5px solid var(--color-border); background: #fff; color: var(--color-primary);
  font-size: 0.78rem; font-weight: 600; cursor: pointer; transition: all var(--transition);
}
.sp-copy:hover { border-color: var(--color-accent); color: var(--color-accent); }
.sp-copy.is-copied { background: #DCFCE7; border-color: #86EFAC; color: #15803D; }

/* eSIMs */
.sp-esims { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 16px; padding: 20px 24px; }
.sp-esim {
  border: 1px solid var(--color-border-subtle); border-radius: var(--radius-md); padding: 16px;
  display: grid; gap: 12px; background: linear-gradient(180deg, #fff, var(--color-surface));
}
.sp-esim__top { display: flex; align-items: center; gap: 12px; }
.sp-esim__icon { width: 38px; height: 38px; border-radius: 10px; background: rgba(27, 91, 219, 0.1); color: var(--color-accent); display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.sp-esim__id { display: grid; min-width: 0; flex: 1; }
.sp-esim__id .sp-mono { font-weight: 700; color: var(--color-text); }
.sp-esim__plan { font-size: 0.8rem; color: var(--color-text-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sp-esim__data { display: flex; justify-content: space-between; align-items: baseline; gap: 10px; }
.sp-esim__label { font-size: 0.8rem; color: var(--color-text-muted); }
.sp-esim__value { font-weight: 700; font-size: 0.95rem; }
.sp-esim__foot { display: flex; justify-content: space-between; align-items: center; gap: 10px; flex-wrap: wrap; font-size: 0.82rem; color: var(--color-text-muted); }
.sp-esim__foot strong { color: var(--color-text); }
.sp-meter { height: 8px; border-radius: 99px; background: var(--color-surface-3); overflow: hidden; }
.sp-meter > span { display: block; height: 100%; border-radius: inherit; background: linear-gradient(90deg, #22C55E, #10B981); }
.sp-meter--warn > span { background: linear-gradient(90deg, #F59E0B, #FBBF24); }
.sp-meter--low > span { background: linear-gradient(90deg, #EF4444, #F87171); }

/* empty states */
.sp-empty { text-align: center; padding: 36px 24px; display: grid; justify-items: center; gap: 12px; }
.sp-empty__icon {
  width: 60px; height: 60px; border-radius: 50%; display: flex; align-items: center; justify-content: center;
  background: var(--color-surface-2); color: var(--color-text-dim);
}
.sp-empty__text { color: var(--color-text-muted); font-size: 0.925rem; }

/* ---------- forms ---------- */
.sp-form-card { padding: 30px; }
.sp-form-row { display: grid; grid-template-columns: repeat(auto-fit, minmax(230px, 1fr)); gap: 0 18px; }
.sp-select {
  appearance: none; -webkit-appearance: none; padding-right: 40px; cursor: pointer;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%2364748B' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 14px center;
}
.sp-locked { background: var(--color-surface-3); color: var(--color-text-muted); cursor: not-allowed; }
.sp-hint { display: flex; align-items: flex-start; gap: 6px; margin-top: 6px; font-size: 0.78rem; line-height: 1.45; color: var(--color-text-dim); }
.sp-hint .sp-ico { margin-top: 2px; }
.sp-field-error { margin-top: 6px; font-size: 0.8rem; font-weight: 500; color: var(--color-error); }
.form-control[aria-invalid="true"] { border-color: var(--color-error); }
.sp-input-row { display: flex; gap: 10px; }
.sp-input-row .form-control { flex: 1; min-width: 0; }

.sp-drop {
  position: relative; display: flex; align-items: center; gap: 14px; cursor: pointer;
  padding: 18px; border: 1.5px dashed var(--color-border); border-radius: var(--radius-md);
  background: var(--color-surface); transition: border-color var(--transition), background var(--transition);
}
.sp-drop:hover, .sp-drop:focus-within { border-color: var(--color-accent); background: var(--color-accent-dim); }
.sp-drop.is-invalid { border-color: var(--color-error); }
.sp-drop__input { position: absolute; inset: 0; width: 100%; height: 100%; opacity: 0; cursor: pointer; }
.sp-drop__icon { width: 42px; height: 42px; border-radius: 12px; background: #fff; border: 1px solid var(--color-border-subtle); display: flex; align-items: center; justify-content: center; color: var(--color-accent); flex-shrink: 0; }
.sp-drop__text { font-size: 0.85rem; color: var(--color-text-muted); }
.sp-file-list { display: grid; gap: 6px; margin-top: 10px; }
.sp-file-list:empty { display: none; }
.sp-file-list li {
  display: flex; justify-content: space-between; gap: 12px; padding: 8px 12px; border-radius: var(--radius-sm);
  background: var(--color-surface-2); font-size: 0.83rem;
}
.sp-file-list__name { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; min-width: 0; }
.sp-file-list__size { color: var(--color-text-muted); flex-shrink: 0; }

button[aria-busy="true"] { opacity: 0.75; cursor: progress; }

/* ---------- new request: guest modes (ICCID + email or phone) ---------- */
.sp-modes, .sp-choice { border: 0; padding: 0; margin: 0 0 18px; min-width: 0; }
.sp-modes__opts { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.sp-mode {
  position: relative; display: flex; align-items: flex-start; gap: 12px; padding: 14px 16px; cursor: pointer;
  border: 1.5px solid var(--color-border-subtle); border-radius: var(--radius-md); background: #fff;
  transition: border-color var(--transition), background var(--transition), box-shadow var(--transition);
}
.sp-mode input { position: absolute; inset: 0; width: 100%; height: 100%; margin: 0; opacity: 0; cursor: pointer; }
.sp-mode:hover { border-color: var(--color-accent); }
.sp-mode.is-checked { border-color: var(--color-accent); background: #F3F7FF; box-shadow: 0 0 0 3px var(--color-accent-dim); }
.sp-mode:has(input:checked) { border-color: var(--color-accent); background: #F3F7FF; box-shadow: 0 0 0 3px var(--color-accent-dim); }
.sp-mode:has(input:focus-visible) { outline: 2px solid var(--color-accent); outline-offset: 2px; }
.sp-mode__icon {
  width: 38px; height: 38px; border-radius: 10px; flex-shrink: 0; display: flex; align-items: center; justify-content: center;
  background: var(--color-accent-dim); color: var(--color-accent);
}
.sp-mode__body { min-width: 0; }
.sp-mode__title { display: block; font-weight: 700; font-size: 0.93rem; color: var(--color-text); line-height: 1.3; }
.sp-mode__text { display: block; margin-top: 3px; font-size: 0.8rem; line-height: 1.4; color: var(--color-text-muted); }
.sp-iccid-intro { margin-bottom: 20px; }

/* Segmented switch: the options never wrap onto a second row (a wrapped pill turns into a broken oval);
   when the row is too narrow a long label wraps inside its own half instead. */
.sp-choice__opts {
  display: inline-flex; flex-wrap: nowrap; gap: 4px; padding: 4px; max-width: 100%;
  background: var(--color-surface-2); border: 1px solid var(--color-border-subtle); border-radius: var(--radius-full);
}
.sp-choice__opt { position: relative; display: flex; min-width: 0; }
.sp-choice__opt span svg { flex-shrink: 0; }
.sp-choice__opt input { position: absolute; inset: 0; width: 100%; height: 100%; margin: 0; opacity: 0; cursor: pointer; }
.sp-choice__opt span {
  display: inline-flex; align-items: center; gap: 6px; padding: 8px 16px; border-radius: var(--radius-full);
  font-size: 0.86rem; font-weight: 600; color: var(--color-text-muted); transition: all var(--transition); pointer-events: none;
}
.sp-choice__opt input:checked + span { background: #fff; color: var(--color-accent); box-shadow: var(--shadow-sm); }
.sp-choice__opt input:focus-visible + span { outline: 2px solid var(--color-accent); outline-offset: 1px; }

.sp-phone { display: grid; grid-template-columns: minmax(96px, 118px) minmax(0, 1fr); gap: 8px; }
.sp-phone__country { padding-left: 12px; padding-right: 30px; background-position: right 10px center; }
.sp-mono-input { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; letter-spacing: 0.03em; }
.sp-form-foot { display: flex; align-items: center; justify-content: center; gap: 6px; margin-top: 16px; font-size: 0.86rem; color: var(--color-text-muted); }
.sp-form-foot a { font-weight: 600; color: var(--color-accent); }

/* Which fields a mode shows: CSS :has() (works without JavaScript); support.js mirrors the state in
   data-mode / data-contact for browsers without :has(). Kept as separate rules — an unsupported
   selector would invalidate the whole list. */
.sp-ticket-form:has([data-sp-mode][value="general"]:checked) [data-sp-show="iccid"],
.sp-ticket-form:has([data-sp-mode][value="iccid"]:checked) [data-sp-show="general"],
.sp-ticket-form:has([data-sp-mode][value="general"]:checked) [data-sp-contact="phone"],
.sp-ticket-form:has([data-sp-mode][value="iccid"]:checked):has([data-sp-contact-mode][value="email"]:checked) [data-sp-contact="phone"],
.sp-ticket-form:has([data-sp-mode][value="iccid"]:checked):has([data-sp-contact-mode][value="phone"]:checked) [data-sp-contact="email"] { display: none !important; }
.sp-ticket-form[data-mode="general"] [data-sp-show="iccid"],
.sp-ticket-form[data-mode="iccid"] [data-sp-show="general"],
.sp-ticket-form[data-mode="general"] [data-sp-contact="phone"],
.sp-ticket-form[data-mode="iccid"][data-contact="email"] [data-sp-contact="phone"],
.sp-ticket-form[data-mode="iccid"][data-contact="phone"] [data-sp-contact="email"] { display: none !important; }

/* Help Centre "open a request" card */
.sp-card__ctas { display: grid; gap: 8px; }
.sp-card__track { justify-content: center; margin-top: 4px; }

/* ---------- check a request (support/track.php) ---------- */
.sp-track { padding: 28px; }
.sp-track__head { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin-bottom: 18px; }
.sp-track__label { display: block; font-size: 0.72rem; font-weight: 600; text-transform: uppercase; letter-spacing: 0.08em; color: var(--color-text-dim); }
.sp-track__ref { font-size: 1.5rem; color: var(--color-primary); letter-spacing: 0.04em; }
.sp-track__facts { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 10px; margin-bottom: 20px; }
.sp-track__facts > div { padding: 12px 14px; border-radius: var(--radius-md); background: var(--color-surface); border: 1px solid var(--color-border-subtle); }
.sp-track__facts dt { font-size: 0.7rem; text-transform: uppercase; letter-spacing: 0.08em; color: var(--color-text-dim); font-weight: 600; }
.sp-track__facts dd { font-size: 0.92rem; font-weight: 600; color: var(--color-text); }
.sp-track__more { display: flex; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin-top: 20px; padding-top: 16px; border-top: 1px solid var(--color-border-subtle); }
.sp-track-alt { max-width: 520px; margin: 0 auto; }

/* ---------- success / state pages ---------- */
.sp-state, .sp-success { text-align: center; padding: 40px 30px; }
.sp-state__icon, .sp-success__icon {
  width: 76px; height: 76px; border-radius: 50%; margin: 0 auto 20px;
  display: flex; align-items: center; justify-content: center;
  background: rgba(27, 91, 219, 0.1); color: var(--color-accent);
}
.sp-state__icon--warn { background: rgba(245, 158, 11, 0.14); color: #B45309; }
.sp-success__icon { background: rgba(16, 185, 129, 0.14); color: #059669; border: 2px solid rgba(16, 185, 129, 0.5); animation: scaleIn 0.4s ease both; }
.sp-state__title, .sp-success__title { font-size: 1.5rem; font-weight: 800; color: var(--color-text); margin-bottom: 10px; }
.sp-state__text, .sp-success__text { color: var(--color-text-muted); max-width: 520px; margin: 0 auto 18px; }
.sp-state__actions, .sp-success__actions { display: flex; justify-content: center; gap: 10px; flex-wrap: wrap; margin-top: 22px; }
.sp-state form { margin-top: 8px; }
.sp-login-form--inline { max-width: 520px; margin: 18px auto 0; text-align: left; }
.sp-success__ref {
  display: inline-flex; flex-direction: column; gap: 4px; margin: 6px auto 16px; padding: 14px 26px;
  border-radius: var(--radius-md); background: var(--color-surface); border: 1px dashed var(--color-border);
}
.sp-success__ref span { font-size: 0.72rem; text-transform: uppercase; letter-spacing: 0.08em; color: var(--color-text-dim); font-weight: 600; }
.sp-success__ref strong { font-size: 1.6rem; color: var(--color-primary); letter-spacing: 0.04em; }
.sp-spinner {
  width: 30px; height: 30px; margin: 4px auto 18px; border-radius: 50%;
  border: 3px solid var(--color-surface-3); border-top-color: var(--color-accent);
  animation: sp-spin 0.8s linear infinite;
}
@keyframes sp-spin { to { transform: rotate(360deg); } }

/* ---------- ticket page ---------- */
.sp-ticket-head { display: flex; justify-content: space-between; gap: 24px; align-items: flex-end; flex-wrap: wrap; }
.sp-ticket-head__main { min-width: 0; flex: 1 1 420px; }
.sp-ticket-head__meta { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; flex-wrap: wrap; }
.sp-ref {
  padding: 4px 10px; border-radius: var(--radius-sm); background: #fff; border: 1px solid var(--color-border-subtle);
  font-weight: 700; color: var(--color-primary); font-size: 0.82rem;
}
.sp-ticket-facts { display: flex; gap: 12px; flex-wrap: wrap; }
.sp-ticket-facts > div { padding: 10px 14px; border-radius: var(--radius-md); background: #fff; border: 1px solid var(--color-border-subtle); min-width: 140px; }
.sp-ticket-facts dt { font-size: 0.7rem; text-transform: uppercase; letter-spacing: 0.08em; color: var(--color-text-dim); font-weight: 600; }
.sp-ticket-facts dd { font-size: 0.9rem; font-weight: 600; color: var(--color-text); overflow-wrap: anywhere; }

.sp-ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 24px; align-items: start; }
.sp-ticket-side { position: sticky; top: calc(var(--nav-height) + 16px); }
.sp-ticket-side .sp-card { padding: 20px; }
.sp-resolve__done { display: flex; gap: 10px; align-items: flex-start; color: #047857; font-size: 0.9rem; font-weight: 500; }
.sp-side-links { display: grid; gap: 8px; font-size: 0.88rem; }
.sp-side-links a { color: var(--color-primary); }
.sp-side-links a:hover { color: var(--color-accent); }

.sp-thread { display: grid; gap: 18px; margin-bottom: 24px; }
.sp-msg { display: flex; gap: 12px; align-items: flex-start; }
.sp-msg__avatar {
  width: 38px; height: 38px; border-radius: 50%; flex-shrink: 0; display: flex; align-items: center; justify-content: center;
  font-size: 0.8rem; font-weight: 700;
}
.sp-msg--agent .sp-msg__avatar { background: var(--color-primary); color: #fff; }
.sp-msg--customer .sp-msg__avatar { background: #DCFCE7; color: #15803D; }
.sp-msg__card {
  flex: 1; min-width: 0; padding: 16px 18px; border-radius: var(--radius-md);
  border: 1px solid var(--color-border-subtle); background: #fff; box-shadow: var(--shadow-sm);
}
.sp-msg--customer .sp-msg__card { background: #F6FBF8; border-color: rgba(16, 185, 129, 0.2); }
.sp-msg--agent .sp-msg__card { border-left: 3px solid var(--color-accent); }
.sp-msg__head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-bottom: 8px; }
.sp-msg__author { font-weight: 700; font-size: 0.9rem; color: var(--color-text); }
.sp-msg__badge { font-size: 0.68rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; padding: 2px 8px; border-radius: 99px; background: var(--color-accent-dim); color: var(--color-accent); }
.sp-msg__time { margin-left: auto; font-size: 0.78rem; color: var(--color-text-dim); }
.sp-msg__body { font-size: 0.93rem; line-height: 1.7; color: var(--color-text); overflow-wrap: anywhere; }
.sp-msg__body a { text-decoration: underline; text-underline-offset: 2px; }
.sp-msg__atts { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; }
.sp-att {
  display: inline-flex; align-items: center; gap: 6px; max-width: 100%;
  padding: 6px 10px; border-radius: var(--radius-sm); border: 1px solid var(--color-border-subtle);
  background: var(--color-surface); font-size: 0.8rem; color: var(--color-primary);
}
.sp-att:hover { border-color: var(--color-accent); color: var(--color-accent); }
.sp-att__name { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 220px; }
.sp-att__size { color: var(--color-text-dim); }

.sp-reply .form-control { margin-bottom: 4px; }
.sp-reply__bar { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-top: 12px; flex-wrap: wrap; }
.sp-attach {
  position: relative; display: inline-flex; align-items: center; gap: 8px; cursor: pointer;
  padding: 9px 16px; border-radius: var(--radius-full); border: 1.5px dashed var(--color-border);
  font-size: 0.85rem; font-weight: 600; color: var(--color-text-muted); transition: all var(--transition);
}
.sp-attach:hover, .sp-attach:focus-within { border-color: var(--color-accent); color: var(--color-accent); }
.sp-attach.has-files { border-style: solid; border-color: var(--color-accent); color: var(--color-accent); background: var(--color-accent-dim); }
.sp-attach.is-invalid { border-color: var(--color-error); color: var(--color-error); }
.sp-reopen { border-color: rgba(245, 158, 11, 0.35); background: linear-gradient(180deg, #FFFBEB, #fff 60%); }

/* ---------- CSAT ---------- */
.sp-csat { padding: 34px; }
.sp-csat__subject { margin: 8px 0 20px; color: var(--color-text); font-weight: 600; overflow-wrap: anywhere; }
.sp-rating { display: grid; grid-template-columns: repeat(5, 1fr); gap: 10px; border: 0; padding: 0; margin: 4px 0 22px; }
.sp-rating__opt { position: relative; cursor: pointer; }
.sp-rating__opt input { position: absolute; opacity: 0; inset: 0; cursor: pointer; }
.sp-rating__face {
  display: flex; align-items: center; justify-content: center; height: 64px; font-size: 2rem;
  border-radius: var(--radius-md); border: 1.5px solid var(--color-border-subtle); background: #fff;
  transition: all var(--transition); filter: grayscale(0.6);
}
.sp-rating__label { display: block; margin-top: 6px; text-align: center; font-size: 0.75rem; color: var(--color-text-muted); font-weight: 600; }
.sp-rating__opt:hover .sp-rating__face { border-color: var(--color-accent); filter: none; transform: translateY(-2px); }
.sp-rating__opt input:checked + .sp-rating__face { border-color: var(--color-accent); background: var(--color-accent-dim); filter: none; box-shadow: 0 0 0 3px var(--color-accent-dim); }
.sp-rating__opt input:checked ~ .sp-rating__label { color: var(--color-accent); }
.sp-rating__opt input:focus-visible + .sp-rating__face { outline: 2px solid var(--color-accent); outline-offset: 2px; }
.sp-csat-result { font-size: 3rem; margin-top: 4px; }

/* ---------- contact page ---------- */
.sp-help-teaser {
  display: flex; gap: 14px; align-items: center; margin-top: 8px; padding: 16px;
  border-radius: var(--radius-md); background: #fff; border: 1px solid var(--color-border-subtle);
  color: var(--color-text); transition: all var(--transition);
}
.sp-help-teaser:hover { border-color: var(--color-accent); box-shadow: var(--shadow-sm); color: var(--color-text); }
.sp-help-teaser__icon { width: 44px; height: 44px; border-radius: 12px; background: rgba(16, 185, 129, 0.12); color: #059669; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.sp-help-teaser__title { display: block; font-weight: 700; font-size: 0.92rem; }
.sp-help-teaser__link { display: inline-flex; align-items: center; gap: 4px; font-size: 0.85rem; font-weight: 600; color: var(--color-accent); }

/* footer link */
.mp-footer__help-link { font-weight: 600; }

/* ---------- chat hand-off (chat widget) ---------- */
.chat-qr-btn--human {
  display: inline-flex; align-items: center; gap: 4px;
  background: #F0FDF4; border-color: #86EFAC; color: #15803D; font-weight: 600;
}
.chat-qr-btn--human:hover { background: #16A34A; border-color: #16A34A; color: #fff; }
.chat-msg--form { align-items: flex-start; }
.chat-handoff {
  flex: 1; min-width: 0; display: grid; gap: 8px; padding: 12px;
  background: var(--color-surface); border: 1px solid var(--color-border-subtle);
  border-radius: 16px; border-bottom-left-radius: 4px;
}
.chat-handoff__label { display: grid; gap: 3px; font-size: 0.74rem; font-weight: 600; color: var(--color-text-muted); }
.chat-handoff__input {
  width: 100%; padding: 7px 10px; border: 1.5px solid var(--color-border); border-radius: 10px;
  background: #fff; color: var(--color-text); font-size: 0.84rem; outline: none; font-family: inherit;
  transition: border-color 0.15s;
}
.chat-handoff__input:focus { border-color: #004C93; }
.chat-handoff__input.is-invalid { border-color: var(--color-error); }
.chat-handoff__textarea { resize: vertical; min-height: 64px; line-height: 1.45; }
.chat-handoff__hp { position: absolute !important; left: -10000px; width: 1px; height: 1px; overflow: hidden; }
.chat-handoff__error { font-size: 0.78rem; color: var(--color-error); font-weight: 500; }
.chat-handoff__actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 2px; }
.chat-handoff__cancel, .chat-handoff__submit {
  border-radius: 999px; padding: 7px 14px; font-size: 0.8rem; font-weight: 600; cursor: pointer; border: 1.5px solid transparent;
  font-family: inherit;
}
.chat-handoff__cancel { background: transparent; border-color: var(--color-border-subtle); color: var(--color-text-muted); }
.chat-handoff__cancel:hover { border-color: var(--color-border); color: var(--color-text); }
.chat-handoff__submit { background: #004C93; color: #fff; }
.chat-handoff__submit:hover { background: #1B4CC4; }
.chat-handoff__submit:disabled { opacity: 0.7; cursor: progress; }
.chat-handoff__choice { display: flex; align-items: center; flex-wrap: wrap; gap: 4px 6px; font-size: 0.74rem; font-weight: 600; color: var(--color-text-muted); }
.chat-handoff__choice-label { width: 100%; }
.chat-handoff__opt { position: relative; }
.chat-handoff__opt input { position: absolute; inset: 0; width: 100%; height: 100%; margin: 0; opacity: 0; cursor: pointer; }
.chat-handoff__opt span {
  display: inline-block; padding: 5px 12px; border-radius: 999px; border: 1.5px solid var(--color-border);
  background: #fff; color: var(--color-text-muted); font-size: 0.78rem; pointer-events: none;
}
.chat-handoff__opt input:checked + span { border-color: #004C93; background: #004C93; color: #fff; }
.chat-handoff__opt input:focus-visible + span { outline: 2px solid #004C93; outline-offset: 2px; }
.chat-handoff__phone { display: grid; grid-template-columns: 92px minmax(0, 1fr); gap: 6px; }
.chat-handoff__country { padding-left: 6px; padding-right: 4px; }
.chat-handoff__hint { font-size: 0.7rem; font-weight: 500; color: var(--color-text-dim); line-height: 1.35; }
.chat-handoff__mono { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; letter-spacing: 0.02em; }

/* ---------- responsive ---------- */
@media (max-width: 960px) {
  .sp-cards { grid-template-columns: 1fr 1fr; }
  .sp-cards > :first-child { grid-column: 1 / -1; }
  .sp-ticket-layout { grid-template-columns: 1fr; }
  .sp-ticket-side { position: static; display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
  .sp-ticket-side .sp-card { margin: 0; }
  .sp-list__head, .sp-list__row { grid-template-columns: 100px minmax(0, 1fr) 170px 24px; }
  .sp-list__head > :nth-child(4), .sp-list__date { display: none; }
}

@media (max-width: 680px) {
  .sp-hero { padding: 36px 0 28px; }
  .sp-hero--compact { padding: 22px 0 20px; }
  .sp-section { padding: 22px 0 56px; }
  .sp-card { padding: 20px; border-radius: var(--radius-md); }
  .sp-card--flush { padding: 0; }
  .sp-card__head { padding: 14px 16px; }
  .sp-cards { grid-template-columns: 1fr; gap: 14px; }
  .sp-stats { grid-template-columns: repeat(3, 1fr); gap: 8px; }
  .sp-stat { flex-direction: column; align-items: flex-start; gap: 8px; padding: 12px; }
  .sp-stat__icon { width: 32px; height: 32px; border-radius: 9px; }
  .sp-stat__value { font-size: 1.2rem; }
  .sp-stat__label { font-size: 0.72rem; }
  .sp-account-head__who { gap: 12px; }
  .sp-avatar { width: 48px; height: 48px; font-size: 1rem; }
  .sp-account-head__actions { width: 100%; }
  .sp-account-head__actions > * { flex: 1; }
  .sp-account-head__actions .btn { width: 100%; padding: 11px 16px; }

  .sp-list__head { display: none; }
  .sp-list__row {
    grid-template-columns: minmax(0, 1fr) auto; grid-template-areas: "ref status" "subject subject" "date date";
    gap: 6px 10px; padding: 14px 16px;
  }
  .sp-list__ref { grid-area: ref; }
  .sp-list__row > :nth-child(3) { grid-area: status; justify-self: end; }
  .sp-list__subject { grid-area: subject; }
  .sp-list__date { grid-area: date; display: block; font-size: 0.78rem; }
  .sp-list__go { display: none; }

  .sp-order { padding: 16px; }
  .sp-order__meta { grid-template-columns: 1fr 1fr; }
  .sp-install__body { padding: 14px; }
  .sp-install__grid { grid-template-columns: 1fr; }
  .sp-esims { grid-template-columns: 1fr; padding: 14px; }
  .sp-codes__row dd { flex-wrap: wrap; }
  .sp-copy { padding: 6px 10px; }

  .sp-ticket-side { grid-template-columns: 1fr; }
  .sp-ticket-facts { width: 100%; }
  .sp-ticket-facts > div { flex: 1; min-width: 0; }
  .sp-msg { gap: 8px; }
  .sp-msg__avatar { width: 30px; height: 30px; font-size: 0.7rem; }
  .sp-msg__card { padding: 12px 14px; }
  .sp-msg__time { margin-left: 0; width: 100%; }
  .sp-reply__bar { flex-direction: column; align-items: stretch; }
  .sp-reply__bar .btn { width: 100%; }
  .sp-attach { justify-content: center; }
  .sp-form-card, .sp-csat { padding: 20px; }
  .sp-rating { gap: 6px; }
  .sp-rating__face { height: 52px; font-size: 1.6rem; }
  .sp-rating__label { font-size: 0.66rem; }
  .sp-input-row { flex-direction: column; }
  .sp-state, .sp-success { padding: 30px 18px; }
  .sp-search__input { height: 52px; font-size: 0.95rem; }

  .sp-modes__opts { grid-template-columns: 1fr; gap: 8px; }
  .sp-mode { padding: 12px 14px; }
  .sp-mode__icon { width: 34px; height: 34px; }
  .sp-choice__opts { display: flex; width: 100%; border-radius: 22px; }
  .sp-choice__opt { flex: 1 1 0; }
  .sp-choice__opt span {
    width: 100%; justify-content: center; text-align: center; padding: 8px 8px; font-size: 0.8rem; line-height: 1.25;
    white-space: normal; overflow-wrap: anywhere; border-radius: 18px;
  }
  .sp-track { padding: 20px; }
  .sp-track__ref { font-size: 1.3rem; }
  .sp-track__more { flex-direction: column; align-items: flex-start; }
}