What is an eSIM?
An eSIM (embedded SIM) is a digital SIM card built directly into your device. There's no physical card to insert — you simply scan a QR code we send by email to activate your data plan instantly.
How does it work?
It's simple:
1. Choose a plan and pay securely online
2. Receive your QR code by email within minutes
3. Scan the QR code to install the eSIM on your phone
4. Activate it when you arrive at your destination
5. Enjoy fast 4G/5G data across Europe!
When should I install it?
Install the eSIM before you leave home while you still have Wi-Fi. The QR code must be scanned within 24 hours of being issued.
You can install it in advance — it won't start consuming your data until you turn it on at your destination.
How fast will I receive it?
Your eSIM QR code is delivered to your email within a few minutes after payment is confirmed.
Check your spam/junk folder if you don't see it. Make sure you entered the correct email address at checkout.
Which countries are covered?
Our plans cover 30+ European countries including:
Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Switzerland, Austria, Poland, Romania, Greece, Sweden, Denmark, Norway, Finland, and many more.
Each plan's detail page shows the exact list of covered countries.
Can I renew or change my plan?
Yes! Our Exclusive plans (marked with a renewal badge) support plan renewal and upgrades.
Visit our Recharge page to renew before or after your current plan expires. Keep the eSIM on your device — you'll need it for renewal. Do not delete it!
Can I use hotspot / tethering?
Yes! All our eSIM plans include free Wi-Fi hotspot sharing (tethering) at no extra cost.
You can connect your laptop, tablet, or other devices to your phone's hotspot and share your mobile data freely.
What speed / network will I get?
All plans run on 4G LTE / 5G networks where available, giving you fast speeds for browsing, streaming, video calls, and navigation.
After your full-speed data allowance is used, the connection may be reduced to a lower speed for the rest of the validity period.
What payment methods do you accept?
We accept all major payment methods:
• Credit & debit cards (Visa, Mastercard, Amex)
• Apple Pay
• Google Pay
• PayPal
All transactions are processed securely with SSL encryption. Your card details are never stored on our servers.
Can I get a refund?
If your eSIM has not been scanned or activated yet, you may request a refund within 14 days of purchase.
Once the QR code has been scanned and the eSIM installed or activated, refunds are not possible as the service has been used.
Contact our support team to start a refund request.
My eSIM is not working
Try these steps:
1. Make sure Data Roaming is turned ON in your settings
2. Restart your phone
3. Confirm the eSIM line is set as the active data line
4. Verify you're in a covered country
5. Wait a few minutes — networks sometimes take time after arrival
If the issue persists, contact our support team with your order number.
Can I have multiple eSIMs?
Yes! Most eSIM devices can store multiple eSIM profiles. You can keep your home SIM active for calls/texts while using your Flash Sim data plan for internet.
Only one profile can be the active data line at a time, but switching between them is quick and easy in Settings.
How can I contact support?
Our support team is available by email:
support@esimm.eu
Please include your order number and device model so we can help you faster. We aim to respond within a few hours during business hours.