Flash Sim | Open a support request

What is your request about?

I have a Flash Sim eSIM A problem with an eSIM bought from us. No account needed. Another question Before buying, payments or anything else.

Enter the ICCID of your eSIM and the email address or phone number you gave when ordering. That’s how we find your eSIM and know it’s yours. No account or password needed.

eSIM ICCID *

18–22 digits starting with 89. You’ll find it in the delivery email or on your phone: Settings → General → About (iPhone) or Settings → About phone → SIM status (Android).

Confirm it’s your eSIM with

Email address Phone number

Your name *

Email address *

The email address you used when ordering.

Phone number from your order *

The number you gave at checkout. We’ll reply by email to the address of that order.

What is it about? *

Order number (optional)

You’ll find it in your confirmation email, e.g. FLASHSIM-2026-AB12CD34.

Subject *

Message *

Attachments (optional) Up to 3 files, max 10 MB each (images, PDF, text or office documents).

Check the status of a request