Terms & Conditions

Last updated: 01.10.2026

These Terms & Conditions ("Terms") govern the sale and use of eSIM plans provided through the Flash Sim website by ESIM MADALIN LLC. By placing an order you accept these Terms.

1. Provider

ESIM MADALIN LLC
Registered address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Registration number: to be completed · VAT: to be completed
E-mail: clienti@flashsim.com

2. Definitions

• eSIM: an embedded SIM profile delivered electronically as a QR code / activation profile.
• ICCID: the unique identification number of an eSIM (it starts with 89).
• Plan: the package you buy for an eSIM, with its coverage, data allowance, speed and validity (and, where included, a phone number with calls and SMS).
• Consumer: a natural person acting outside their trade, business or profession.
• Service: the mobile data connectivity provided under the plan you purchase and, for a plan that includes a phone number, its calls and SMS.

3. The service and the plans

We sell prepaid eSIM plans that operate over partner mobile networks in Europe. Except for the 100 GB plan described below, the plans are data-only: they do not include a phone number, calls or SMS. The eSIM is a digital service; no physical goods are shipped. The plans currently offered are:

• Unlimited Max: 30 days of mobile data with no data-volume limit, at the maximum speed available on the partner network (5G/4G+ where available), subject to the acceptable-use rules in section 12;
• Unlimited Pro: the number of days chosen at purchase, from 1 to 30 (the durations shown on the plans page), with unlimited data: each day 2 GB at the maximum available speed, then a speed of up to 10 Mbps until the daily allowance resets (every 24 hours from first use);
• 200 GB and 400 GB: the stated data volume for 30 days, at the maximum available speed;
• 100 GB: 100 GB of data for 30 days at the maximum available speed, together with a French mobile number (+33) for calls and SMS during the plan's validity. The network operator requires the IMEI of the phone on which the eSIM will be installed: you enter it at checkout (dial *#06# to see it), and we pass it to our eSIM supplier to issue the eSIM.

The coverage (countries), data allowance, speed, validity and price that apply to your order are those shown for the plan at the time of purchase. Speeds are maximum speeds: the actual speed depends on network coverage and load, your location and your device, and 5G is available only where the partner network offers it and your device supports it.

4. Eligibility & device compatibility

You must be at least 18 years old or otherwise have the legal capacity to conclude contracts in your country. Your device must be eSIM-compatible and carrier-unlocked. Compatibility information is made available before purchase; it is your responsibility to verify that your device supports eSIM before ordering. If you buy for business purposes, the provisions that protect consumers (in particular the right of withdrawal) do not apply to you, and the other provisions apply to the extent permitted by law.

5. Order and formation of the contract

To order, you provide a valid e-mail address and a mobile phone number, accept these Terms and the Privacy Policy and, by ticking a separate box, ask for the eSIM to be delivered immediately, acknowledging that you lose your right of withdrawal once it is installed or activated (see section 10). The contract is concluded when we confirm your order after the payment has been confirmed (or, for the free offer, after your claim has been accepted); we send the confirmation and the eSIM to the e-mail address you provided. You are responsible for providing a correct e-mail address and phone number.

6. Prices and payment

• Prices are shown in euro (EUR) and include VAT where applicable, as displayed at checkout.
• Payment is made when you order, on the secure payment page of our payment processor Stripe (Stripe, Inc.). You can pay by credit or debit card (Visa, Mastercard, American Express), Apple Pay or Google Pay; other methods may be shown depending on your country and device. PayPal is not accepted.
• You enter your card details directly with Stripe; we never receive or store your full card number. Stripe may send you a payment receipt by e-mail.
• Your order is confirmed once Stripe confirms the payment. If the payment is not completed within the time allowed on the payment page, the order expires and nothing is charged.
• If your card or account is not in euro, your bank may charge currency-conversion or foreign-transaction fees.
• Promo codes are applied before payment, cannot be combined with the free offer and cannot reduce the amount payable below €0.50.

7. Free 1-day offer

• The plan "Unlimited Pro, 1 day" is free for a limited number of claims: the first 100 claims across all customers, unless a different number is announced on the Website. The number of free places left is shown on the plans page. When they are used up, or if we end the offer, the plan is sold at its regular price; claims already accepted are not affected.
• One free plan per person. A claim is refused if the same e-mail address or phone number has already been used for a free claim, or if a claim was recently made from the same IP address. A valid mobile phone number is required; no payment details are needed.
• The free plan cannot be combined with promo codes and cannot be topped up. It has no cash value and cannot be exchanged, resold or transferred.
• We may refuse or cancel claims made in breach of these conditions or by abusive means, for example multiple identities, temporary e-mail addresses or phone numbers, or automated claims.
• Apart from the price, the free plan is subject to these Terms like any other plan. As nothing is paid, no refund applies.

8. Delivery and activation

After the payment is confirmed (or your free claim is accepted), we deliver the eSIM electronically, normally within minutes: by e-mail (QR code and installation instructions) and on your order page. For the free 1-day offer, the installation details are sent only by e-mail (and on WhatsApp, if you kept that option ticked); the page shown after your claim displays only the status of your order. If you kept the WhatsApp option ticked at checkout, we also send you a video tutorial and the link to your order on WhatsApp; this is an additional service message and the e-mail delivery is always sent. In rare cases the preparation of the eSIM takes longer, and we inform you by e-mail. If we cannot supply the eSIM, we cancel the order and refund the full amount paid.

You install the eSIM by scanning the QR code (or using the installation link) and following the steps on screen. The eSIM profile can be installed only once: do not delete it from your device. The validity of the plan runs as described for your plan; data and days not used by the end of the validity period expire and are not refunded.

9. Top-ups

Where top-up is offered for your eSIM, you can add a new data package to an eSIM that is already installed through the Recharge page, identifying the eSIM by its ICCID. Each top-up is a separate purchase under these Terms; when you order it, you ask for the package to be added to your eSIM immediately and acknowledge that you lose your right of withdrawal for it once it has been added and activated. The free 1-day plan cannot be topped up.

10. Right of withdrawal

Consumers have a 14-day right of withdrawal. Because at checkout you ask for the eSIM to be delivered immediately and acknowledge that you thereby lose this right, it ends once you install or activate the eSIM; until then you can withdraw and receive a full refund. See our Right of Withdrawal and Refund Policy.

11. Conformity of digital content/services

We provide the Service with the conformity required by Directive (EU) 2019/770. If the Service is not in conformity, you are entitled to have it brought into conformity, to a price reduction or to a refund, in accordance with applicable law.

12. Fair use and acceptable use

• Unlimited Max has no data-volume limit during its 30-day validity: the data runs at the maximum available speed, subject to the acceptable-use rules below.
• Unlimited Pro has no data-volume limit: each day the first 2 GB are at the maximum available speed, after which the speed is limited to 10 Mbps until the daily allowance resets, every 24 hours from first use.
• The Service is for lawful use by you and the devices you connect to your hotspot. Resale or commercial redistribution of the connection, use in servers or automated systems generating continuous traffic, and any fraudulent, abusive or network-damaging use are not allowed.
• The network operators may apply reasonable traffic-management measures. In case of serious or repeated abuse we may suspend the Service, informing you beforehand where possible.

13. Customer support

We provide support in English, Romanian, Polish and Lithuanian through the chat, by e-mail at clienti@flashsim.com and through support requests on the Website. You can open a support request without an account by entering the ICCID of your eSIM together with the e-mail address or phone number used for the order; we use these details only to check that the request relates to your order, and we send our replies to the e-mail address of the order.

14. Liability

We are liable for damages in accordance with applicable mandatory law. We are not liable for interruptions caused by partner networks, your device or settings, or circumstances beyond our reasonable control. Nothing in these Terms limits liability that cannot be limited by law.

15. Force majeure

We are not responsible for failure to perform caused by events beyond our reasonable control, including network outages, acts of authorities or force majeure.

16. Data protection and messages

We process personal data as described in our Privacy Policy and GDPR page. If you keep the WhatsApp option ticked at checkout, we send you service messages about your order on WhatsApp (installation video tutorial and order link), never advertising; you can untick the option or reply STOP at any time, and we then stop the messages at the latest within 1 business day. The newsletter is optional and sent only if you subscribe and confirm your subscription.

17. Complaints and dispute resolution

Please contact us first at clienti@flashsim.com. As a consumer in the EU you may also use out-of-court dispute resolution via the competent authority in your country. Note: the EU ODR platform was discontinued on 20 July 2025.

18. Governing law

These Terms are governed by applicable law; however, if you are a consumer habitually resident in the EU, you retain the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings before its courts.

19. Changes

We may update these Terms; the version in force at the time of your order applies to that order.